Privacy Policy

Golden Age Medium, a DBA of Golden Age Enterprises LLC (“we,” “us,” or “our”), values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book services, or interact with us online.

Information We Collect

• Personal Information you provide: name, email address, phone number, billing details, and any other information you share when booking services or contacting us.
• Payment Information: processed securely through third-party providers (such as Stripe and Square). We do not store your full payment details.
• Automatically Collected Data: such as your IP address, browser type, and browsing behavior, collected through cookies and analytics tools.
• Session Content: transcripts, notes, or recordings from services you participate in, when relevant.

How We Use Your Information

• Provide, schedule, and deliver services you request.
• Process payments securely.
• Respond to inquiries and provide customer support.
• Send updates, newsletters, or promotional material (only if you’ve opted in).
• Improve website performance and user experience.
• Generate follow-up summaries, analysis, or training materials from session transcripts and notes.

Use of Transcripts and AI
If you participate in a session with Golden Age Medium, we may create transcripts, notes, or recordings for purposes of accuracy, record-keeping, or providing you with a summary after the session.
We may also use AI-assisted tools to:

• Generate client follow-up summaries.
• Analyze accuracy and quality of services.
• Improve client experience and internal training.
  When AI tools are used, your personal information is treated with the same confidentiality as all other data. Session content is never sold and is only shared with secure, vetted service providers when necessary.

Sharing of Information
We do not sell, rent, or trade your personal information. We may share information with:

• Service Providers who help operate our website, booking, AI, or payment systems.
• Legal Requirements if disclosure is required by law or to protect our rights.

1. Cookies and Tracking
   We may use cookies and similar technologies to:

• Remember your preferences.
• Analyze site traffic and usage.
• Improve website functionality.
  You can disable cookies in your browser, though some site features may not work properly.

Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system can be 100% secure, and we cannot guarantee absolute security.

Your Rights
Depending on your location, you may have the right to:

• Access, update, or delete your personal data.
• Opt out of marketing emails at any time by clicking “unsubscribe.”
• Request a copy of the information we hold about you.

Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices.

Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from minors.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised Effective Date.

Contact Us
Golden Age Medium
Golden Age Enterprises LLC
4020 Oleander Avenue, Suite 203
Wilmington, NC 28403
P.O. Box 22
Wrightsville Beach, NC 28480
Email: kathryn@goldenagemedium.com